Everything reaches the same inbox: [email protected]. We aim to reply within two working days. Including the details below in your first message is the quickest way to get a real answer rather than a request for more information.
Remove a photo of me
You do not need an account to ask. Send us the gallery link and either the photo link (open the photograph and copy the address bar) or a description precise enough to find it. Tell us whether you want that one photograph removed or every photograph you appear in for that event. We review removal requests ahead of everything else.
Photographers and organisers
Include your account email and, where it applies, the event name or gallery link.
- Payouts and KYC — verification stuck, a payout not arrived, or a question about the revenue split on an event.
- Events and uploads — an upload that failed, photographs that did not appear after publishing, storage or plan limits.
- Billing — subscriptions, storage top-ups, invoices. Send the transaction reference from your banking app if it concerns a specific payment.
Bought a photo and something went wrong
Send the email address you bought with and the transaction reference from your banking app. A download link that has expired, a payment that was taken twice, or a purchase that never appeared — those are all fixable, and quickly.
Partnerships and press
Ticketing platforms, race organisers, media enquiries and anything else commercial: same address, with “Partnership” or “Press” in the subject line.
Legal and privacy
Copyright claims, data access and deletion requests, and questions about how we handle face data all go to the same address. The detail behind those is in our Privacy Policy and Terms and Conditions.
The company
EventPix is a product of Laligence, an AI company based in Vientiane, Lao PDR. More about the wider company at laligence.ai, and more about EventPix itself on our About page.